We don’t do any E-commerce. I fought my way out of all the charges until they finally canceled my account. complete nightmare. Incentive, rewards, bonuses and salary are good a well. Your comment may take some time to appear.Please read the "User Review and Comment Policy" before posting. It is so unfair. Yesterday (May) I received another letter saying that bailiffs wee going to come. It is their responsibility to make sure services sold for or by their company are being done ethically. Overall rating. On February 29, 2020, First Data suddenly closed our merchant account without notice and kept our business income in the amount of $3,839.03 from our credit card sales. These people are scam artists!! I am shocked that there are not already class action suits against them. Despite calling repeatedly over ONE month, I can unable to accept credit cards. It is not a difficult task to rectify my problem but it seems it is impossible for this lot. There’s a reason for this: The company sets prices differently for every customer. They put me on hold for two hours then say you need to wait two business day to get your deposit. I cancelled my services with them in Dec 2012, I followed everything they told me to do, sent in the forms and even received an email confirmation that my membership was terminated.I found out however that they were still charging my account $73.00 per month for over 2 years. WORST customer service on the planet!!! I know this, after this contract is up there are many CC processors way better than FD and I will choose one of them. They are aggressive and dealing with their “customer service” agents is like dealing with the mafia. I am in the exact same boat! Free lunch on holidays, good health benefits. The site itself is quite impressive from a web design standpoint, with lots of flashy graphics and animation. Account fees aren’t nearly as burdensome on large businesses, and in many cases, the significantly lower interchange-plus processing rates will balance them out and save you money overall. They all use honest sales practices and fair contract terms. The backend is not easy to use. The service representative Debbie and her manager told me that they will not refund for the account like ours. They should go out of business, they are totally rude and their customer service is absolutely abysmal. 1 review for First Data, 1.0 stars: 'MAKE YOUR SELF A FAVOR NEVER SIGN UP WITH FIRST DATA THE WILL RIP YOU OFF THEY WILL MAKE YOU SIGN A CONTRACT TO LEASE THEIR EQUIPMENT SO YOU ARE STOCK WITH THEM FOR 4 YEARS. The sales rep began by saying he understood from his phone conversation with her that her main concern was to avoid being locked into a contract with an early termination fee. ADP Payroll is one of our top picks for Payroll Software! The company has an active social media presence, with accounts on Facebook, Twitter, and LinkedIn. This is a 48 month lease. Finally, we cannot stand it, we return it last year with paying over $500 termination fees. These features are all very high-quality but don’t expect them to be a bargain. First Data also has a YouTube channel with dozens of videos on various topics. None of the recent complaints on the Fiserv profile relate to merchant services. What are the perks offered by First Data? High fees and hidden costs. I just graduated college and it left me with no money to eat food. Everyone who suffered from them should complain to the Better Business Bureau and the Attorney General. We weren’t have with what they supplied so we cancelled within 48 hours and returned the terminal. Particularly impressed with Tania Goddard who has been extremely patient and helpful setting me up. Why doesn’t this BANK get held accountable for bad business? They are very incompetent people. All Rights Reserved. It is updated on the back end. I agree with all of the above comments. They deactivate my account for one week because I had refund transaction!! THEY CLOSE ACCOUNTS DOWN FOR STUPID REASONS! My emails were not getting returned like they usually did and the Denver Office was not answering phones. Shame. Get a 30-day free trial to access discounted USPS and UPS shipping rates and print labels in no time. Now they want me to buy a whole new system. We signed a contract for a PDAs terminal. 4.7. first data.com. I was afforded training which help be tremendously. Great place to work. At this point you can wait for the systems to be improved or if you have a low fraud rate you can turn emv off. 4.4/5. I recommend never sign anything without having time to read it thoughly. Rubbish GIANT of a firm with no customer service. I was using their service as I expected when I first spoke to [the sales rep] and he tries to suggest that my business has declined and that I should try to promote customers to pay by credit card. I asked for information to send machine back and for early cancellation fee in writing. THEEEEE VERY WORST, EXTREMELY HIGH RATES HIDDEN FEES NOT TOLD TO ME….”WEEL YOU SHOULDA READ THE CONTRACT” RIGHT….. HOW ABOUT YOU READ IT TO ME AND EXPLAIN EVERY LITTLE DETAIL…..IN ONE YEAR I TOOK IN 79 K IN SALES AND PAID 7%……NUFF SAID! Our site is for independent reviews and is not a reliable way to reach customer support. NO NEGOTIATING ALTHOUGH AN EMPLOYEE OF THEIRS TOLD ME THE LARGE AMOUNT THAT I WAS ENTITLED TO, FOR A REFUND. I cancelled them three years ago and signed up with someone else who was significantly cheaper. Excellent client care. In summary, I realize I was stupid to have listened to my bank (who gets a kick back) and not check out Chase and Elavon. 930. Been 3 weeks waiting for an urgent call back, I have been calling every 3 or so days to remind them that I exist but still no response, as well as charging me for additional units that I do not have.I would not recommend this organisation. For some reason the department that answers the phones knows absolutely nothing about what is going on with your account. Make sure you read the fine print before you sign on with these sharks. The overall rating of the company is 1.2 and consumers are mostly dissatisfied. On the plus side, I now have a point of contact who I can go to with any problems. They received the equipment in excellent condition, (photographed everything) and i am still getting bills 5 months later as if i still had the equipment. Small businesses have no chance of fighting against such a big bank. Donorbox is a versatile, feature-rich, and easy-to-use donation management system that can help you attract more recurring donors. It has flexible timings and great teams to work with. However, everything before that point was good. I was billed a total of $73+ on a month that I processed $375 dollars. He said that we could do that on his iPad. 2-3 hour on the phone being tossed around different reps, and be hung up on them is no surprise. I asked what “on the back end” meant. The rep didn’t know his contact number if we got disconnected or the address we could sent the rental POS to. They refused my money and demanded I reopen my bank account just for them to withdraw from. 5-6. I still have their credit card machine and would return it if they would just cancel my account. I didn’t hear back in 72 hours so I called to cancel my service all together. This little credit card swiper will have cost me $1800 by the time I’m finished paying for it. More recently, without fair warning, they instituted a $19.50 monthly minimum. Not paid enough for a company who makes billions. Yet, when I set up the virtual terminal in the first place, I asked specifically if I needed to collect that information to keep my rates low. The same thing happened to me I canceled them due to they didn’t for fill there part of the agreement I’m sorry to hear that you’re stuck in the middle of this. Have used Chase Paymentech and PayPal in the past, currently very happy with Stripe (and still use PayPal for some things). In comparison to the number of merchants First Data serves, their complaint volume on this site is actually fairly low. I agree with Paula McGill, this company is terrible. With this in mind I am making a complaint against the company and if they do not resolve the matter satisfactorily I have been legally advised to take this complaint to the Financial Ombudsman. That’s only one example of many bad encounters with First Data and they have been charging me all along even though they are not delivering what I am supposed to have. First Data’s website contains a tremendous amount of information about its many products and services, but there are no pricing disclosures. To understand this, we first have to distinguish between regulated and unregulated debit. The Best Merchant Account Providers For Canadian Small Businesses (& The One Company You Should Avoid At All Costs), Everything You Need To Know About Using A Hosted Payment Page For Secure Online Checkouts, What Is Click To Pay? First Data Merchant Services Review (Now Fiserv) is a financial services and merchant services provider headquartered in Brookfield, Wisconsin. Many call center environments, and FD’s quality has got to be the most absurd. I never remember him saying that I would be leasing the terminal! I advised everyone to stay away. no stars! 4 952. They will offer you a good rate of 1.89%, then within a few months it goes up to 4.5%. Don’t do it, the rep misinformed us, now we are stuck in a terrible 4 year lease, customer service not very helpful. I work for a First-Data ISO called Cardservice International and I can testify that you will not only talk to someone in the US, but also that you will have a positive customer service experience. While this is undoubtedly a lot of complaints, it also represents a significant drop-off in complaint volume since our last review update in January 2020. The insurance benefits and paid time off made up for it. Unless a feature is specifically advertised as being free, it’s probably safe to assume that you will have to pay extra if you want to include it with your First Data/Fiserv account. This is the worst company ever!!! Fraud protection is bogus. Unfortunately, the First Data Canada website isn’t any more informative than the US site. After speaking with the rep from PNC that works for First Data I was told that the $550 early cancelation fee was in fact, paid to PNC. Two year lease and I got my buyer to go to that bank and they did not ensure I was covered despite this contractor and so-called agreement that I could get out of it. There was a lot still missing and she reviewed it with another office to be sure nothing else was missing and supposed to re-board tonight. I can have documentation sent to you once it is done expressly showing that you do not have an early termination fee. The reason I chose FD was because I opened a business account with PNC Bank. First Data Review Verdict: First Data, now known as Fiserv following a merger, has built itself into one of the biggest names in credit card processing. Write a review. I do gaming/sci fi conventions. ADDED to all the above I AM NOT GETTING MY PAYMENT FROM AMERICAN EXPRESS THROUGH THIS BAD MACHINE SINCE JUNE 2019 TILL NOW . Featured Offer: We Recommend QuickBooks . It has been a phenomenal experience. We said, a number of times, we needed to see the contract and have time to read it before she signed. I signed up with First Data via Ignite Payments. and still no refund.. I am paying over 5% for fees (including terminal rental) which I just found out that at the end of my lease I will be paying $1920 for a $200 machine! We will see if this resolves the problem. While some First Data ISOs are terrible, some are the best in the industry. Ok we thought, we cam manage that. Our customer service rep left the company and no one notified us. In comparing our credit card processing fees to that of PayPal last year, FirstData is charging us DOUBLE than what we paid with PayPayl! While the First Data brand name will eventually disappear, it’s estimated that integrating the two brands, including their complex payment processing systems, may take as long as ten years. This company is horrible! Well, Ok, human error. They are just processors. Lastly, be sure to review your contract thoroughly before you sign up. PRETTY SAD. I did sign up and then after reviewing everything I tried to cancel. It is in my opinion criminal to treat clients the way they have treated me. I hope this helps and if you have further questions please let me know. Can you elaborate your experience with FD. Fiserv is certainly not the only large corporation to behave this way, but it’s particularly disappointing given that the company certainly has the resources to do better. We had great benefits . -Raul Vasquez. Everything You Need To Know About Small Business Payroll, Beginner's Guide to Starting an Online Store, Advanced Guide to Growing Your Online Store. Just last week, someone from First Data told me she fixed the problem and backed out the fees I was charged for late payment. Founded in 1971 in Omaha, Nebraska. Diverse, challenging place to work with lots of opportunities. Let us know if you need more help. So I was forced to pay a huge termination fee or all the monthly minimums until the end of the contract (the latter ended up being cheaper). A range of problems, there are far too many to list but some of them are:-. I should have turned away here but we had already been setting it up for almost a month and since there was no urgency in receiving the funds i agreed. Our team of experts spends hours on every review so that we can find the best companies to recommend to our readers. They want you to move fast to geta pproved and to take your money but when our funds is due they want hold your money… bullshit. We were bamboozled into a lease with this company through Securus Payments. I wonder if it has to do with my broadband connection where EMV takes up more bandwidth to process. The single biggest obstacle to a solution is that I could understand their foreign accents and they couldn’t understand my English. Square POS is one of our top picks for Point of Sale! Ratings by category . They are demanding payment of more than £600 although we did not use the terminal and returned it immediatelyAVOID them. I have been placed on hold a total of 4 hours 32 minutes in a 2 week period to try to fix the issue. More than $500 to have an account that doesn’t work. I have never had a charge back and don’t need a lot of customer service. At one point when they had a major problem with there terminal I have spent over £20 on telephone bill just waiting for someone to pickup the phone. Want to know more about working here? Merchant Services says “I can’t do this, I can’t do that, I don’t have access…” So I ask for a supervisor, who tells me a form has to be submitted to have it re-board. We also had great incentives. First Data reviews from merchants also point out issues with funding holds, poor customer service, and exorbitant fees. Love your job. Please don’t use this company ! Most (if not all) of the fees you might be liable for will be spelled out somewhere in the fine print of your contract. Glassdoor has first data employee reviews from 21 employees. But I am currently going through bankruptcy right now anyway. Customer service is not helpful. Then he explained EACH transaction has to be intercepted andchanged. Do you have a website with Go Daddy? I followed all the instructions. They literally did not lose anything, but still after people who at lost. Then when I inquired about some other charges on my statement they told me it was because I wasn’t collecting address/zip code information on my virtual terminal which caused me to pay a higher rate. They increased my fees for no reason. They have tried to send us new equipment recently. Success Stories . You are as bad as this company and probably work for this company. Both accounts have now been closed and we will never be doing business with them again (thankfully). So I’m thinking to myself, finally got the almost $80/month issue resolved. I enjoyed my time there. Original review: Dec. 10, 2020 First Data is a nightmare. Oh yeah, and thousands for terminating the equipment lease. Stay away! Additionally, there are many other smaller, per-occurrence fees, such as Address Verification Service (AVS) fees, chargeback fees, etc. what RIP OFFS. First Data Reviews It's one of the largest credit card processors in the world, and therefore people have a lot of opinions on the First Data Corporation. First Data has relatively few complaints from customers for such a large company. He then tells me I would be turned over to collections. These 7 Great Solutions Can Solve Your Store’s Woes, http://money.cnn.com/2016/04/20/pf/visa-chip-card-speed/Sadley, http://www.classadvocate.com/classaction.php?id=1573, http://www.bbb.org/atlanta/business-reviews/credit-cards-and-plans-equipment-and-supplies/first-data-merchant-services-in-atlanta-ga-3001650, Full line of Clover terminal, mobile, and POS systems, Competitive interchange-plus rates available to high-volume businesses, A four-year standard contract with a liquidated damages clause. Transaction I used their machine first data reviews it seems it is done via my support team had luck. Data!!!!!!!!!!!!!!!!!!!... Recommend this company is headquartered or a central customer review processing location businesses from such kind of is. Understand the reps at First Data is one of our top picks for credit card will! Over 20 years but somehow my number wasn ’ t really first data reviews us a line that said early! 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