margin-left: auto; If you purchased your Virgin Australia Holidays package on or before 20 April 2020 for travel until 31 January 2021, you are eligible for a Conditional Credit, which can be used to book other flights with Virgin Australia Airlines or Virgin Australia Regional Airlines, for travel during the administration process. margin-right: auto; For extra piece of mind, any booking for travel up 30 August 2021 also have the flexibility to be amended free of charge. .section ul { We'll be in touch by email letting you know how to register to change your holiday plans. Due to the ongoing impact of COVID-19 and travel restrictions, we will be closing the VA Holidays business from 31 October, 2020. border: 0; However, you will be no worse off by waiting until the end of the administration period to see what the outcome could be for conditional credit holders (which may be better than those available for unsecured creditors). display: flex; margin-left: auto; .promo-box p{ } The warning comes after many countries around the world closed borders or placed extra restrictions on arrivals. width: 25px; Your next holiday is only a click away. "url": "https://travel.virginaustralia.com/au/holidays", } Virgin Holidays will accelerate refunds to customers who canceled their vacations because of the coronavirus crisis, amid pressure to make the payments from the U.K. government. Due to the ongoing impact of COVID-19 and travel restrictions, we will be closing the VA Holidays business from 31 October, 2020. What happens if I don't use the conditional credit, or due to travel restrictions, I can’t use it? body.node-type-page #main-wrapper { height: auto; .active-link { Every day, people, businesses and public services rely on Virgin Media to stay connected. width: 830px; height: auto; If you are experiencing financial difficulties due to the current coronavirus situation, the Government has announced that Lenders will offer mortgage payment holidays for up to three months. } background: rgba(81, 39, 152, 0.05); .header-link:last-of-type { You can also check out what changes you can expect to see when travelling and what steps we’ve taken to ensure you have a safe and enjoyable holiday. background-position: center; Keep informed of current travel health news by visiting www.travelhealthpro.org.uk  [CDATA[/* >*/. You can also log into Manage my booking to find the details there. .promo-boxes-wrapper { .block img { for bookings made between 21 April 2020 and 31 March 2021 (inclusive). We will try to respond to your email within 24 hours. margin-left: 10px; margin-top: 10px; .promo-block { } .paragraphs-item-tabs { .warning-orange h2 { If your Virgin Australia Holidays package was purchased on or after 21 April 2020, the normal Virgin Australia Holidays Terms and Conditions rules and policies applicable to your booking will apply. font-weight: 800; "contactType": "customer service" text-transform: none; { border: 1px solid #D6083B; } font-size: 18px !important; The Conditional Credit is non-transferable and cannot be used in conjunction with Velocity Frequent Flyer Points or travel credits of another person. Virgin Pulse has some great tips for staying healthy during the holidays. } padding-left: 0px !important; margin-block-start: 13px; } But ATOL protection does not apply to all holiday and travel services listed on this website. -ms-flex-direction: row; } img { If you need to change don’t worry, you can move your holiday to any holiday travelling up to the 31st December 2022. width: 194px; .videoWrapper iframe { padding-left: 5px; } color: white; .title-copy { border-radius: 4px; Your rights under the Australian Consumer Law and any law applicable to your booking are not extinguished by the administration. min-height: 170px; } width: 100%; color: #AC4D09; margin-right: 0px; height: 20px; button.promo-box:hover { Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. color: #512698; -webkit-box-shadow: 0px 4px 8px #0B0A0F1F; max-width: 100% !important; .section-wrapper { } letter-spacing: 0px; } background: #A1062D; background-repeat: no-repeat; Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts. margin-top: 90px; } float: left; Will the Conditional Credit be for the full value I paid for my holiday package? If you need to change don’t worry, you can move your holiday to any holiday travelling up to the 31, I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions. text-align: left; content: ""; } height: 20px; We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. margin-right: 10px; .promo-box{ For holidays affected by Covid-19, please log in to Manage my booking to view your options. height: 251px; } .covid-footer { .warning-orange a, .warning-orange a:link, .warning-orange a:visited,.warning-orange a:hover, .warning-orange a:active{ content: ''; We are pleased to advise that Velocity Points will still be earned on completion of your booking. Virgin Holidays customers have finally been refunded for package holidays cancelled due to coronavirus following an investigation by the Competition and Markets Authority (CMA). Virgin (Image: PA) ... Covid-19, Manchester's loved and lost We remember the people whose lives were tragically cut short last year 'It was the kind of place you were warned about position: absolute; .logo-header { } } TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD display: -ms-flexbox; .paragraphs-item-tabs, .section, .paragraphs-item-accordion { Virgin Australia have records of your Conditional Credit and will be in touch with you regarding use of that Conditional Credit by 22 October – and its ability to be used post 22 October as a Future Flight Credit. font-size: 26px !important; #block-views-vah-basic-page-slideshow-block, max-width: 95%; margin-right: 10px; } } color: #686868; font-weight: 300; #block-views-vah-google-dart-ads-block, If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. width: 75vw; content: "|"; min-width: 248px; Save 10% on select domestic and international flights. color: white; For more details, see our cookie policy. margin-right: auto; width: 90%; white-space: nowrap text-align: left; justify-content: space-between; If you do not use the conditional credit, your right to stand as an unsecured creditor in the administration remains preserved. As the name suggests, there are specific conditions that apply to the Conditional Credit, which you can read about here. Can I receive a credit if I can’t get a refund? div#table-scroll { margin-bottom: 0px !important; padding-top: 20px; } text-decoration: none; .schedule-table { } If you booked before 20 April 2020 for travel until 31 January 2021 and you no longer wish to or are unable to travel you may cancel your booking (at no fee). margin-block-end: 4px; margin-left: 35px; The Competition and Markets Authority (CMA) investigated the travel firm after being alerted that some consumers were waiting “an unreasonably long time” to get their money back, with some being told it would take 120 … } list-style: none; If your trip is going ahead as planned we’ll be sure to give you the latest travel advice and best ways to settle any outstanding balances. .title { Or dive right in to our 2021 holiday offers. background-image: url(https://specials.virginaustralia.com/sites/default/files/100x87-cov-footer-home.png); width: 830px; button.promo-box.last { What happens now? .paragraphs-item-html-content, #content { .schedule-table { flex-direction: column; margin-left: 3px; .right .list-unstyled li { .block h2 { } text-align: left; If you have been issued a Conditional Credit. .right { My refund request was already requested or approved by Virgin Australia Holidays before it went into administration, but I still haven’t received my refund. .title h1 { padding: 20px 30px; background: #512698; border-left: #AC4D09 solid 6px; } //= $host ?>//= $env ?> Drivers between 21 and 24 font-size: 14px !Important; Coronavirus cases in the state have since surged, but Virgin says she is not entitled to get her money back as she made the decision to cancel herself. border-radius: 4px; The bankruptcy is the second from a Virgin Group airline this year. td.header-row { Virgin Australia Holidays will be in contact if you hold a Virgin Australia Holidays Credit Voucher and provide details about how to redeem a Future Flight Credit soon. height: auto; } We recently had to change our holiday due to Covid-19. Virgin has also used the announcement to reveal a rebrand of Virgin Holidays, which will now become Virgin Atlantic Holidays. } Unfortunately, as we have stopped operating the Virgin Australia Holidays business we can not accept any new bookings. Should you have any further questions please feel free to contact us at enquiries@virginaustraliaholidays.com. We hope this helps you. Cancel my Virgin Australia Holidays or AFL Travel booking. padding-inline-start: 0px; } In the case of a holiday package, the Conditional Credit will be for the equivalent amount paid for the holiday package, less credit or debit cards fees and any cancellation fees imposed on your booking by suppliers. } } Ive booked with Virgin a couple of times now, and have had very pleasant experiences. margin-right: 0px; background: #F8F8F8; #content-top, #content, #content-bottom { } We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. flex-direction: row; } background: rgba(172,77,9, 0.08); [CDATA[>*/ font-size: 20px; If I don't cancel my upcoming booking, will I still receive Velocity Points? Email letting you know what you 're looking for hand to help you book your next.! And quarantine rules / / * > * / age may subject. 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